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Delta Analysis: As-Is vs. To-Be State

As-Is State​

Assuming a clean slate as per user input, the current state has no operational wrapper in place. There are no defined processes for SRE, monitoring, incident management, customer success, or integrations. Tools like PagerDuty, New Relic, etc., may be set up but not configured for the to-be workflows. No Sparky integration, no dashboards, no periodic checks, and no chaos testing. Ecosystem integrations exist but lack proactive management.

To-Be State​

The to-be state is the full operational framework defined in this handbook, including:

  • Comprehensive SRE and monitoring with 99.99% uptime SLOs.
  • Verbose workflows for proactive resolution, change management, customer success (onboarding hypercare, QBRs), resilience testing, and ecosystem management.
  • Integration of Sparky for automated triage and fixes.
  • Detailed monitoring framework for architectural components.
  • Phased 6-month plan for implementation.

Delta (Gaps to Bridge)​

Since as-is is clean slate, the delta is the entire to-be state. Key gaps to address:

  • Setup and Configuration: Install and configure tools (New Relic, Sentry, PagerDuty, Jira, Cloudflare, GitHub integrations).
  • Process Development: Document and automate all workflows in the handbook.
  • Automation Implementation: Deploy Sparky agent with webhooks and PR capabilities.
  • Testing and Resilience: Implement chaos engineering and pen testing schedules.
  • Customer Processes: Roll out onboarding hypercare and QBR frameworks.
  • Monitoring and Dashboards: Build platform-wide and tenant-specific dashboards.
  • Security and Maintenance: Establish logging standards, key rotations, open source tracking.

Implementation via the 6-month plan will close these gaps.